Due to an unparalleled commitment to customer service, many satisfied clients have submitted letters of thanks and some greatly appreciated reviews. Following are several examples of letters we have received. We are very grateful for these comments and expressions of thanks for our service. We hope you find them reassuring as you consider how we can help you with your real estate needs.

Sample Letters Follow:

To whom it may concern

This letter is written in regards to the tremendous service rendered us by Karen and Cecil Thompson during our recent search for and purchase of a new home. I hope that many others after us have the good fortune to secure them as their agents.

Their customer service was phenomenal!! There were many times when I asked for immediate assistance at often inconvenient times. Neither Karen nor Cecil ever gave the slightest indication that they were anything other than delighted to help.

Karen and Cecil were wonderful about showing us our options. They inquired about our "vitals" and then sought after locations that met those needs. Their opinions when asked for were informed and intelligent and on more than one occasion stopped us from making unwise decisions. At the same time their sincere enthusiasm for the excitement of puchasing a new home made the experience all the greater for us.

Concerning their professionalism, I would dare say there are no two others who meet the high standard of dress, appearance, and candor maintained by Karen and Cecil at all times. They were polite, well dressed, congenial, friendly, and most importantly knowledgable.

Concerning Century 21. Their fortuitousness in securing and retaining Karen and Cecil Thompson as agents speaks volumes about their Corporation. Two agents such as these would be an invaluable asset to any agency or Company, not to mention the fact that they would most certainly thrive independantly. So, it can only be assumed that Century 21 too, maintains these high standards.

Finally, let me say with absolute assurance that I will seek out the services of Karen and Cecil Thompson again and again, for myself, my family, and my friends at every occasion we have to be in the market for buying or selling a home. However, in the unfortunate event that they were not available, I would most definately acquire the services, at least, of Centuy21.

Sincerely,

Lane Porter

04/16/02

Dear Cecil and Karen,

Just wanted you to know how much Lynn and I appreciated the great help you gave Lane and Katie as they purchased their new house. Lane was so impressed with how willing Cecil was to meet him any time he needed to check on something at the house. He had given us glowing reports even before we had a chance to meet you both at the closing.

We were additionally impressed by your courtesy and professionalism at the closing. We all felt like you truly represented Lane and Katie and did everything you could to make this a positive experience for both of them. We would not hesistate for a second to recommend your services to anyone wanting to buy or sell a home.

Thanks for everything!

Sincerely,

Lynn & Barbara Porter

04/16/02

Dear Cecil & Karen: You may recall that we met through mutual friends Jed and Shirley Shields. They had told us of your diligent and professional approach to marketing real estate. We were delighted to find that their assessment of your talents was correct. We told you our price range and the kind of place and location we were hoping to find. You found just the right home for us; except the seller was uninformed of value and unrealistic in his price expectation. Not willing to give up, you did a survey of all recent sales and listings in the neighborhood, and then conducted a difficult negotiation which resulted in our purchase at a price that was fair to us and the seller and represented a realistic value. Through it all, we found new real estate professionals that we will call on should the need arise but feel that we also found delightful new friends.

Please call on us if we can be of any assistance.

Sincerely,

Joe & Margaret Newey

June 2001

Dear Karen & Cecil,

I am so pleased with the service you rovided me in the purchase of my condominium. The experience was painless. Your manner was always efficient, professional and respectful. I have utilized the recommendations for related services with which you provided me.

I will not hesitate to recommend your names to my friends when they are in the market for a property.

Sincerely,

Lori Ball

September, 2001